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Introduction to AML – APLYiD

HQ advises:

You will receive a login to APLYiD as soon as your license is active with “ownly” If you need to conduct AML checks prior to that Sam will advise.

 

Please see the below and training documents to step you through the process. 

 

We will outsource Trust and Company AML check so you simply need to check with Keith if that applies and he will initiate the AML process.

 

Note: Keith, our licensee and AML Compliance Supervisor will download the AML report for HQ storage.

Training from APLYiD

How do I send a link to a client?

1. When you login to APLYiD the first page will be a send SMS page.

2. Type in your client’s details

3. Type in a reference this is an internal reference for your client, to enable you to group individuals by account. This reference will be searchable and will help you group and locate each transaction in the Completed, Pending or Terminated tabs.

 

4. Add in your clients phone number, if you are sending a text message to an overseas number ensure you have added in the correct country code.

My client has completed the verification where can I find the results

 

1. Log into your APLYiD account or click on the email link that was sent to you.

2. Click on the biometric tab on the left hand side

3. Click on the completed tab, all transactions that have been completed by a customer and are ready for review and download will be here.

What do the created, completed, cancelled and archived tabs show

 

Created- This refers to any transactions that have been sent a SMS but haven’t started the process yet. SMS can be re-sent from the list if required.

Completed – This refers to all transactions that have been completed by a customer and are ready for review and download.

Cancelled- This refers to any transaction that has been sent a SMS but they have not accepted the T&C’s or have decided to terminate the session.

Archived- This refers to all transactions that have had a PDF downloaded or has expired. The data has been deleted from the APLY server. The Internal Reference is important here as that is the field that will identify the record as all other information is no longer available.

 

What happens if I get a failed PEP check? 

You will need to run a stand alone PEP check to access the full PEP report.

 

1. Click on the PEP check tab on the left hand side of your APLYiD dashboard.

2. Click on verify

3. Enter in your clients details then hit submit

4. Download the report then use the information provided on the report to decide if you want to onboard the client

 

My Client is having issues completing the verification. What can I do? ( PDF Available)

Firstly read the user error cheat sheet. If your client is needing further assistance you can direct them to our dedicated support phone number 0800 969 300

 

Can I send a text message to an overseas number?

Yes you can. You will need to enter in the correct area code before adding in the users phone number.

If your client has not received the text message then its likely the overseas network has blocked the link.

You can still send the link manually to the user.

 

1. Send the link to your own mobile phone.

2. Copy the link and email it to the user.

3. Ask the user to open the link using a mobile device, the link will not work on a computer, Ipad or tablet.

How can I remove users from APLYiD

 

1. Click on the admin tab

2. Click on the accounts tab

3. Click the delete Icon

 

How long will the results stay in the portal?

Once the user has completed their ID verification it will stay in the dashboard for 7 days. You will need to download the PDF before the verification archives. (Keith will do this. you will receive a notification that it has been completed)

How long will the results stay in the portal after the verification has been downloaded?

Once you have downloaded the verification the verification will archive & delete out of the dashboard within 5 minutes.

 

How long does the user have to complete the ID verification before the link expires?

The user will have 7 days to complete the verification before the link expires. If the link has expired you will need to send a new verification to the user.

I lost a downloaded verification. Can I get it back?

Once a verification has been downloaded and archived APLYiD can no longer access the verification. You will need to check your downloads folder on your computer or ask the user to do the process again.

 

Can i send two links to the same mobile number?

Yes you can.

 

Can I send the link to my clients email address?

You can not directly send the link to an email address through the APLYiD dashboard. You can send the text message link to your own phone then email it to the user.

Please note the user can not complete the ID verification through a laptop, tablet or Ipad they will still need to open the link on a smartphone

 

Can we verify New Zealand passports?

As long as your business has been DIA approved you will be able to verify passports. If you are not DIA approved but would like to be. Get in contact with your account manager.

 

Can we verify Australian ID documents and Name, DOB & Address?

As long as your business has been DVS approved you will be able to verify passports.

If you are not DVS  approved but would like to be. Get in contact with your account manager.

 

When are we charged for an ID verification?

You are only charged once a verification is completed. If your client gets part way through the process and does not complete the ID verification you are not charged.

HQ advises:

You will receive a login to APLYiD as soon as your license is active with “ownly” If you need to conduct AML checks prior to that Sam will advise.

 

Please see the below and training documents to step you through the process. 

 

We will outsource Trust and Company AML check so you simply need to check with Keith if that applies and he will initiate the AML process.

 

Note: Keith, our licensee and AML Compliance Supervisor will download the AML report for HQ storage.

Training from APLYiD

How do I send a link to a client?

1. When you login to APLYiD the first page will be a send SMS page.

2. Type in your client’s details

3. Type in a reference this is an internal reference for your client, to enable you to group individuals by account. This reference will be searchable and will help you group and locate each transaction in the Completed, Pending or Terminated tabs.

 

4. Add in your clients phone number, if you are sending a text message to an overseas number ensure you have added in the correct country code.

My client has completed the verification where can I find the results

 

1. Log into your APLYiD account or click on the email link that was sent to you.

2. Click on the biometric tab on the left hand side

3. Click on the completed tab, all transactions that have been completed by a customer and are ready for review and download will be here.

What do the created, completed, cancelled and archived tabs show

 

Created- This refers to any transactions that have been sent a SMS but haven’t started the process yet. SMS can be re-sent from the list if required.

Completed – This refers to all transactions that have been completed by a customer and are ready for review and download.

Cancelled- This refers to any transaction that has been sent a SMS but they have not accepted the T&C’s or have decided to terminate the session.

Archived- This refers to all transactions that have had a PDF downloaded or has expired. The data has been deleted from the APLY server. The Internal Reference is important here as that is the field that will identify the record as all other information is no longer available.

 

What happens if I get a failed PEP check? 

You will need to run a stand alone PEP check to access the full PEP report.

 

1. Click on the PEP check tab on the left hand side of your APLYiD dashboard.

2. Click on verify

3. Enter in your clients details then hit submit

4. Download the report then use the information provided on the report to decide if you want to onboard the client

 

My Client is having issues completing the verification. What can I do? ( PDF Available)

Firstly read the user error cheat sheet. If your client is needing further assistance you can direct them to our dedicated support phone number 0800 969 300

 

Can I send a text message to an overseas number?

Yes you can. You will need to enter in the correct area code before adding in the users phone number.

If your client has not received the text message then its likely the overseas network has blocked the link.

You can still send the link manually to the user.

 

1. Send the link to your own mobile phone.

2. Copy the link and email it to the user.

3. Ask the user to open the link using a mobile device, the link will not work on a computer, Ipad or tablet.

How can I remove users from APLYiD

 

1. Click on the admin tab

2. Click on the accounts tab

3. Click the delete Icon

 

How long will the results stay in the portal?

Once the user has completed their ID verification it will stay in the dashboard for 7 days. You will need to download the PDF before the verification archives. (Keith will do this. you will receive a notification that it has been completed)

How long will the results stay in the portal after the verification has been downloaded?

Once you have downloaded the verification the verification will archive & delete out of the dashboard within 5 minutes.

 

How long does the user have to complete the ID verification before the link expires?

The user will have 7 days to complete the verification before the link expires. If the link has expired you will need to send a new verification to the user.

I lost a downloaded verification. Can I get it back?

Once a verification has been downloaded and archived APLYiD can no longer access the verification. You will need to check your downloads folder on your computer or ask the user to do the process again.

 

Can i send two links to the same mobile number?

Yes you can.

 

Can I send the link to my clients email address?

You can not directly send the link to an email address through the APLYiD dashboard. You can send the text message link to your own phone then email it to the user.

Please note the user can not complete the ID verification through a laptop, tablet or Ipad they will still need to open the link on a smartphone

 

Can we verify New Zealand passports?

As long as your business has been DIA approved you will be able to verify passports. If you are not DIA approved but would like to be. Get in contact with your account manager.

 

Can we verify Australian ID documents and Name, DOB & Address?

As long as your business has been DVS approved you will be able to verify passports.

If you are not DVS  approved but would like to be. Get in contact with your account manager.

 

When are we charged for an ID verification?

You are only charged once a verification is completed. If your client gets part way through the process and does not complete the ID verification you are not charged.

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sam@ownly.nz

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